25 WhatsApp Templates to Get More Google ReviewsIndia-Ready, Copy-Paste
Email open rates in India: 18 percent. WhatsApp open rates: 98 percent. Use these 25 templates — including Hindi and Hinglish versions — to request Google reviews through the channel your customers actually read.
TL;DR — Key Takeaways
WhatsApp consistently outperforms email for review requests
India has 500M plus WhatsApp users. Most messages are read within 3 minutes of delivery.
Golden window: send within 20–60 minutes of service
The experience is fresh, the customer is satisfied, and response rates are highest in this window.
Always include your Google Review direct link
Without a direct link, most customers will not search manually. Remove every friction point.
Maximum 2 messages per customer
Day 1: immediate ask. Day 3: one follow-up. After 2 no-responses, move on.
Never offer incentives or ask for only positive reviews
Both violate Google's review policies. Every template below is compliant.
Why WhatsApp Works for Review Collection in India
WhatsApp has more than 500 million active users in India. It is the primary communication channel for most Indian businesses — with suppliers, staff, and customers alike.
Personal, Not Automated
Read in Under 3 Minutes
High Response Rate
Cultural Fit
WhatsApp open rate
Average read time
WhatsApp read rate vs email open rate
Before You Send: The Setup Checklist
1. Get Your Google Review Direct Link
Your Google Review link takes customers directly to the review box — no searching required.
Use MapLift's Google Review link generator to get your direct review link in seconds. This link goes inside every template.
2. Set Up WhatsApp Business
WhatsApp Business lets you save message templates as Quick Replies.
Go to Settings → Business Tools → Quick Replies. Save your most-used templates so you can send them in two taps instead of typing every time.
3. Decide Your Timing Strategy
Immediate ask
Send within 30 minutes of service. Best for restaurants, salons, retail.
Next-day follow-up
Send the morning after for clinics, auto repair, professional services.
Never both
Choose one approach per customer. Two messages feels pushy.
4. Segment Your Customers
New customer templates differ from loyalty messages.
Knowing whether you are talking to a first-time visitor or a long-term regular changes the tone, the approach, and the ask. Use the appropriate category below.
25 Ready-to-Use WhatsApp Templates
Replace [Name], [Business Name], and [Your Google Review Link] with your actual details before sending.
Category A: Post-Service
Use these immediately after the customer receives service. The experience is fresh — this is the highest-converting window.
1Immediate, Friendly
Hi [Name], thank you for visiting [Business Name] today. We hope you enjoyed your experience with us. If you have a moment, a quick Google review would mean a lot — it helps other customers find us. [Your Google Review Link] Thank you.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
2Immediate, Short (Under 50 Words)
Hi [Name], thanks for coming in today. Would you leave us an honest Google review? It takes under 60 seconds. [Your Google Review Link]
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
3Immediate, Formal / Professional
Dear [Name], Thank you for choosing [Business Name]. We value your experience with us. We would be grateful if you could share a brief, honest Google review. [Your Google Review Link] Regards, [Your Name / Business Name]
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Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
4Immediate, with Emoji
Hi [Name] 👋 Thank you for visiting us today. We hope you had a great experience. Would you mind leaving us a quick Google review? It really helps small businesses like ours grow. 🙏 [Your Google Review Link] See you next time!
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Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
5Mention Specific Service
Hi [Name], thanks for [specific service, e.g. dining with us / your haircut today / your appointment]. Your feedback matters to us. An honest Google review would go a long way. [Your Google Review Link] Takes less than a minute — we appreciate it.
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Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
Category B: Next-Day Follow-Up
Best for higher-value services where the customer needs time to assess the outcome.
6Checking In + Review Ask
Hi [Name], this is [Your Name] from [Business Name]. Just checking in — hope everything is going well with [service, e.g. your treatment / your purchase]. Whatever your experience, an honest Google review would really help us. Here is the direct link: [Your Google Review Link] Thank you for your time.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
7After a Problem Was Resolved
Hi [Name], thank you for your patience with us yesterday. We hope our team resolved your concern to your satisfaction. Your experience matters to us. Whatever you thought of how we handled it, an honest Google review would mean a lot — and if there is anything we can still improve, please tell us here directly too. [Your Google Review Link]
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
8Premium Service Follow-Up
Dear [Name], Thank you for trusting [Business Name] with [service, e.g. your vehicle / your health / your event]. We put a great deal of care into every client we serve. We would be honoured if you shared your honest experience on Google. [Your Google Review Link] Your review helps other customers know they are in good hands.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
9Same-Day Evening Follow-Up
Hi [Name], hope you are having a good evening. We just wanted to thank you for visiting [Business Name] today. If you have two minutes before bed, a Google review would help us a lot. [Your Google Review Link] We appreciate your support.
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Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
10Small Business Personal Appeal
Hi [Name], it was great meeting you at [Business Name]. We are a small business relying entirely on word of mouth and Google reviews to grow. Your honest review, whatever you thought of today, would make a real difference. [Your Google Review Link] Takes about 60 seconds — thank you.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
Category C: Long-Term Customer Loyalty
Acknowledge the relationship and ask for a review as a favour from a valued customer.
11Long-Term Customer (Generic)
Hi [Name], it has been a pleasure having you as a regular customer at [Business Name]. We have been trying to grow our online presence and Google reviews from customers like you make a real difference. Would you mind leaving us a quick, honest review? [Your Google Review Link] Your support means everything to us.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
126-Month / 1-Year Anniversary
Hi [Name], it has been [6 months / a year] since you first visited [Business Name]. Thank you for your continued trust. As a milestone, we would be incredibly grateful if you could share your experience with others on Google. [Your Google Review Link] Thank you for being a loyal customer.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
13Birthday / Special Occasion
Hi [Name], wishing you a very happy birthday on behalf of everyone at [Business Name]. 🎂 Thank you for being part of [Business Name]. And if you ever have a moment, an honest Google review would mean the world to us. [Your Google Review Link]
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
14After a Referral
Hi [Name], thank you so much for referring [Referred Customer Name] to us — it means a lot. We love growing through word of mouth. If you have a moment, sharing your experience on Google would help us reach even more customers like you. [Your Google Review Link] Thank you for your trust in us.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
15After a Loyalty Offer is Redeemed
Hi [Name], thanks for visiting [Business Name] during [event]. Your continued support keeps us going. An honest Google review would go a long way. [Your Google Review Link] See you again soon.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
Category D: Industry-Specific Templates
16Restaurant — After Meal
Hi [Name], thank you for dining at [Restaurant Name] today. We hope you enjoyed [specific dish if known / your meal]. A quick Google review helps other food lovers find us. [Your Google Review Link] We look forward to having you again.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
17Salon / Spa — After Service
Hi [Name], thank you for coming in today. We hope you love your [haircut / facial / treatment]. An honest Google review would really help our team grow. [Your Google Review Link] Looking forward to seeing you next time.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
18Clinic / Doctor — After Appointment
Hi [Name], thank you for visiting [Clinic Name] today. We hope you are feeling better. We would be grateful for an honest Google review of your visit. [Your Google Review Link] Your feedback helps other patients find trustworthy healthcare.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
19Retail Shop — After Purchase
Hi [Name], thank you for shopping at [Shop Name]. We hope you are happy with your purchase. A quick Google review helps other customers discover our store. [Your Google Review Link] Thank you for your support.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
20Auto Service — After Repair
Hi [Name], thank you for trusting [Garage/Service Name] with your [vehicle make/model]. We hope everything is running well. An honest Google review would help other vehicle owners find reliable service. [Your Google Review Link] Drive safe.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
Category E: Hindi / Hinglish Templates
Use when your conversation has been in Hindi, or when the customer is more comfortable in their first language.
21Hinglish, Casual
Hi [Name], aaj aap hamare yahan aaye, bahut achha laga. 😊 Jaisa bhi experience raha ho, ek quick Google review denge kya? Bahut help hoga humein. [Your Google Review Link] Shukriya!
Translation: Hi [Name], it was so nice that you visited us today. Whatever your experience, would you give a quick Google review? It would help us a lot. Thank you!
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
22Hindi, Formal
Namaskar [Name] ji, [Business Name] mein aapka swagat karne ka mauka mila, iske liye aabhari hain. Aapka anubhav jaisa bhi raha ho, Google par ek review zaroor den — isse hum aur logon tak pahunch paate hain. [Your Google Review Link] Dhanyavaad.
Translation: Greetings [Name], we are grateful for the opportunity to welcome you to [Business Name]. Whatever your experience, please do leave a review on Google — it helps us reach more people. Thank you.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
23Hinglish, Post-Service, Short
[Name] bhai, aaj aana hua, khushi hui. 🙏 Ek Google review doge? Sirf ek minute lagega. [Your Google Review Link]
Translation: [Name] brother, glad you came today. Would you leave a Google review? It will only take a minute.
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
24Hindi, Restaurant-Specific
Namaskar [Name] ji, Aaj [Restaurant Name] mein khana khaya, ummeed hai pasand aaya hoga. Aapka experience jaisa bhi raha ho, Google par ek honest review zaroor dijiye — nayi customers ko humein dhundhne mein help hoti hai. [Your Google Review Link] Phir milenge!
Translation: Greetings [Name], you dined at [Restaurant Name] today, we hope you liked the food. Whatever your experience was, please do leave an honest Google review — it helps new customers find us. See you again!
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
25Hinglish, Loyalty Customer
[Name] ji, aap hamare regular customer ho — bahut khushi hoti hai jab aap aate ho. 😊 Ek baar Google par review doge? Aapka ek review bahut zyada matter karta hai humein. [Your Google Review Link] Shukriya!
Translation: [Name], you are our regular customer — we are so happy every time you visit. Would you leave a review on Google once? Your one review matters a lot to us. Thank you!
Keep reading
Ready to act on this? AI review templates — keyword-rich review prompts a customer can start from, generated per business.
Timing Strategy
The Golden Window: 20–60 Minutes
This is when the experience is freshest. The customer is still feeling the outcome — satisfied with the meal, happy with the haircut, relieved after the clinic visit.
Send your request in this window and response rates are highest. Wait more than 2 hours and rates drop significantly.
Times to Avoid
Do not send review requests after 9 PM or before 9 AM. Messages in these windows get read but rarely acted upon.
They can also feel intrusive and reduce the warmth of your ask.
Follow-Up Cadence
Immediate request within 60 minutes of service
One optional follow-up using a softer ask
No-responses — move on. More messages risks spam reports
Immediate vs Next-Day: Which to Use
Use immediate for:
Restaurants, salons, retail shops, cafes — fast, experiential services
Use next-day for:
Clinics, auto repair, professional services — where the customer needs time to assess the outcome
What NOT to Do: Google Policy Compliance
Before you start sending templates, understand what Google prohibits. Every template in this guide is compliant.
Never offer incentives for reviews
Never ask for only positive reviews
Never send mass bulk requests
Review gating is prohibited
All 25 templates above are compliant
They ask for honest feedback and do not condition the request on a positive experience. No incentives, no rating requirements, no gating.
Combining WhatsApp with QR Codes
Instead of sending a text link, you can send your review QR code as an image directly in WhatsApp. When a customer receives a QR code image on their phone, they can long-press to scan it — or screenshot it and scan later.
Use MapLift's QR code generator to create a branded QR code that links directly to your Google Review page. Save it to your camera roll and attach it when sending review requests.
Best use cases for QR + WhatsApp
- Clinic receptionists messaging patients post-appointment
- Restaurant owners sending a message with QR after checkout
- Shop owners who want the customer to decide when to leave a review
How It Works
Generate your branded QR code at MapLift QR Code Generator
Save the QR code image to your phone's camera roll
Attach the image in your WhatsApp message alongside a short text ask
Customer long-presses to scan or screenshots it — goes directly to your Google Review page
Frequently Asked Questions
Can I automate WhatsApp review requests?
WhatsApp Business API allows automation through approved messaging partners. However, for most local businesses, manually sending templates via saved Quick Replies is both simpler and more effective.
Automated messages can feel less personal and may trigger WhatsApp's anti-spam filters if sent in bulk. The personal touch of a manual message — even a saved template — converts better than a blast campaign.
For businesses processing 50 plus customer interactions daily, WhatsApp Business API automation through an approved partner makes sense. For most local businesses in India, Quick Replies are the right tool.
Is asking for reviews on WhatsApp against Google policy?
No. Google's review policy regulates the nature of the request — not the channel. Asking for honest reviews on WhatsApp is fully compliant.
What is not allowed: offering incentives for reviews, requesting only positive reviews, or review gating (directing unhappy customers away from Google while directing happy ones to Google).
Every template in this guide is written to be compliant. They ask for honest feedback and do not condition the request on a positive experience.
What is the best time to send a review request on WhatsApp?
The golden window is 20–60 minutes after service completion.
For restaurants, salons, and retail: send immediately after service while the experience is fresh.
For clinics, auto repair, and professional services: send the following morning, giving the customer time to assess the outcome.
Avoid messages after 9 PM or before 9 AM. Maximum 2 messages per customer — if there is no response after the follow-up, move on.
Should I include my review link in the message?
Always. A review request without a direct link adds friction. Most customers will not search for your business manually to leave a review — they will intend to but forget.
The direct link removes every barrier between their intention and the action. Use MapLift's Google Review link generator to create a short, clean link that takes customers directly to the review input box.
Include the link on its own line so it is easy to tap on mobile.
What if a customer asks me to remove a negative review?
You cannot remove a customer's honest review — and attempting to pressure a customer to remove a negative review violates Google's terms of service.
The correct approach: respond professionally to the review, acknowledge the concern, and explain what was done to address it.
A well-handled negative review often builds more trust than a listing with only 5-star reviews. Customers trust businesses that engage with feedback, not businesses that appear to have suppressed criticism.
If a review violates Google's policies (fake, spam, offensive), you can flag it for removal through Google Business Profile.
Sources & References
- Local Consumer Review Survey- BrightLocal
- Guidelines for representing your business on Google- Google
- Local Search Ranking Factors- Whitespark
Getting More Reviews Is Only Half the Equation
Generic reviews like "Great service, 5 stars" contribute very little to Google Maps rankings. MapLift generates keyword-rich review templates your customers use when writing their reviews — templates that include location keywords and service-specific language that boost local search visibility.
From URL to first templates
To run a Google Maps analysis
Forever-free starter plan
Related Reading
More guides on getting and managing Google reviews for Indian businesses.