Google Review Not Showing? Fix It in 24 Hours

Step 1: Gather Documentation (10 min)

Collect: reviewer's screenshot, transaction proof, date correlation, communication history.

Step 2: Contact Google Support (15 min)

Go to Google Business Profile Support, select 'Review missing', fill form completely.

Step 3: Submit Evidence Follow-Up (5 min)

Reply with case number, numbered missing reviews, attached screenshots and receipts.

Step 4: Monitor & Follow Up (Ongoing)

Day 7: If no response, reply. Day 10: Create new ticket. Day 14: Post on community.

Step 1: Verify It's a New Account Issue (5 min)

Ask reviewer to log in, check 'Your contributions', locate review. Take screenshot.

Step 2: Wait 72 Hours (Patience)

Google verifies the account. Don't ask customer to delete and repost (resets timer).

Step 3: If Still Missing After 72 Hours

Escalate to Protocol #1. Mention verification delay despite wait period.

Step 1: Document Changes (10 min)

Create spreadsheet: old value → new value, when changed, why, review count before/after.

Step 2: Gather Continuity Evidence (15 min)

Collect: website showing same services, social media progression, tax documents, business cards.

Step 3: Contact Support Immediately

Use Protocol #1 method but include: changes spreadsheet, continuity evidence, explicit request to transfer reviews.

Step 4: Escalate to Google Community (Day 10)

Post on Google Business Profile Community if no resolution after 10 days.

Step 1: Verify Mass Deletion (5 min)

Check if you lost 10+ reviews in one day. Lost to multiple businesses? Check community forums.

Step 2: Wait 14 Days First

Google auto-corrects most mass deletions. Track daily - reviews often return in waves.

Step 3: Contact Support if No Recovery

After 14 days, use Protocol #1 method. Mention widespread algorithmic issue, include community forum links.

Step 4: Request Review Export

If Google can't restore, request review data history for your records and re-request strategy.